"Recently my son had a very unnerving experience at Temple Meads.
He has a part-time lecturing job in Cheltenham, so regularly travels there from Bristol. He goes by train, taking his bike to use at each end of the journey. However this is a gamble as he cannot rely on there being a space on any train for his bike. Bike tickets are issued, but with no guarantee about being able to take the bike on the train it is booked on.Last month a "rule" was brought in that there could not be more than 3 bikes on any train, even if there were more than 3 bike racks. This is apparently so the provision will be the same on all trains, and the newer trains only have 3 racks.The train he and his bike were booked on had 4 bike racks, and fortuitously 4 cyclists wishing to travel. However jobs-worth rail staff insisted that one person leave the train. This was obviously nonsense (with no flexibility for a new rule), and it was not clear how it could be decided who had to unlock their bike and leave. All refused, including a woman who became very upset. My son had an important day ahead with external examiners coming to his college, so felt it was impossible to wait for a later train. When he tried to have a (reasonable) discussion with the staff, their response was to call the railway police. 4 police arrived in riot gear, grabbed hold of my son, and held him in their office. He was told he was lucky not to be arrested (so what the justification for his treatment was is unknown).So this is how the station responds to customer care issues, and the need for transport links to avoid car use. Brilliant."
Meanwhile in a parallel universe....
......where there's a will there's a way.